it support services
overview
What is IT Support Services?
When you outsource your IT to a trusted partner, they assume responsibility for ensuring that the day-to-day tasks are taken care of so you can focus on your core business. Our IT support solution makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies.
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Our IT Support solutions will help your business get the most out of technology. Let’s get started
Request a No-obligation Business Consultation Today!
We will keep your information safe and will not be given to third parties!
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Prospect Bark |
| Excellent service! They really know their stuff, and set up our new office efficiently - and affordable, too! | |
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Rich T |
| Excellent Customer Service and His cost was quite reasonable. | |
Services
Comprehensive IT services include
Service desk
San Diego Tech Services’ 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.
Intelligent toolset
Our solution includes a state-of-the-art intelligent toolset, enabling our team to protect, monitor, manage, automate and proactively fix issues with your technology.
Supplier escalation
We really get to know your company, and manage your 3rd party support relationships on your behalf. This ensures your staff have the support they need, when they need it without being a burden on your internal teams.
Infrastructure
Whether your IT infrastructure is in the cloud or on-premise we ensure it’s always optimised to support the applications that your business demands.
Network Management
Cloud services are network dependent, which is why San Diego Tech Support network management and monitoring services have become critical to IT.
Endpoint security
Client and server endpoints are centrally managed and continually monitored, ensuring security and stability while maximising uptime and employee productivity.
Benefits
Our services provide a unique range of benefits
Every business is a technology business, let’s explore your potential together Let’s get started
Lisa Woollard, Danos Associates
Pricing and Plan
1 monthly fee for all IT services. No unpredictable surprises
EssentialSupport
Designed for businesses with basic IT security requirements- All EssentialSupport services include:
- 24/7 system monitoring
- Patch management
- Monthly Reporting
- Quarterly Business Review
EliteSupport
A fully comprehensive plan for any business size or needs.- All EliteSupport services include:
- Unlimited 24x7x365 Remote & Onsite Support
- Device Management
- Hub365 IT Support Portal
- Warranty Management
- 3rd Party Support Escalation
- Cloud Application Management
- Quarterly Business Review
- Dedicated Account Manager
Bespoke
A bespoke service tailored specifically to business needs..- Bespoke services can include:
- Custom Service Level Agreements
- Bespoke Reporting
- Vendor management
- Virtual CIO (vCIO)
- Regular onsite visits
- Security Operations Management
- Custom Application Support